Home » FAQ
How long can I keep my number for if I don't use any of Lycamobile's services?
What should I do if my handset is locked?
Where can I buy a Lycamobile SIM or top-up my balance?
What should I do if I forget my PIN/PUK codes?
What is My Lycamobile?
Where can I find my Lycamobile number?
Are there any monthly or hidden charges?
How do I contact someone if I have a problem?
How can I stop receiving unwanted texts or spam?
Why is there a flashing envelope on my mobile?
How do I make an international call with Lycamobile?
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the UK to another country with Lycamobile?
For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lycamobile Customer Services and is not available to text).
What mobile handsets can I use with Lycamobile?
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
If your credit has been frozen, you must top-up within one month of it being frozen to reactivate your credit. If you don’t top-up, you will no longer be able to use your SIM.
How much does it cost to access my voicemail?
How do I activate roaming using Lycamobile?
Why can't I send or receive texts?
How do I check the call rates?
Alternatively, you can dial *194* followed by the phone number you wish to call with its country code and then # from your mobile.
E.g. *194*0040377881276# (number is Lycamobile Customer Services).